FAQ

Creating an account is fast. Click "Sign Up," complete the registration form with your name, date of birth (you must be 21 or older), email, and phone number, then verify your email and phone. The No-Deposit welcome bonus of 60,000 Gold Coins and 3 Sweepstakes Coins is credited automatically after those verifications. No bonus code or purchase is required. Note that the No-Deposit bonus is available to U.S. players only, excluding CT, ID, LA, MD, MI, MT, NV, NJ, NY, WA, and WV. Sweepstakes Coins are "sticky" until you meet the 1x playthrough requirement for them to become redeemable. If you run into problems claiming the bonus, try verifying again or contact our support team via live chat or email at support@lunarlucks.com.

The Sign-Up No-Deposit Bonus gives you 60,000 Gold Coins and 3 Sweepstakes Coins automatically on registration and verification. Sweepstakes Coins carry a 1x wagering requirement and are valid for 60 days. You must collect a minimum of 100 SC to request a cash prize redemption, and there’s a daily redemption cap of 2,500 SC. All games count 100% toward the 1x requirement, and you can play Slots, Table Games, and Live Dealer content with your coins. If your account stays inactive for 12 months, remaining coins may expire. Always review the full Terms and Conditions for the complete rules and country restrictions.

The "Astro-Boost" is a $9.99 first purchase option in the coin store that gives you 2,500,000 Gold Coins plus 25 Free Sweepstakes Coins, valued at about $25. There’s no bonus code; you manually select and buy the package. Sweepstakes Coins from this purchase require 1x playthrough before they become redeemable. Coins from purchases remain valid unless your account is inactive for 12 months. Standard redemption rules apply: you need at least 100 SC to cash out, and daily redemption limits and verification requirements still apply. Make sure to opt in at checkout, and consult the Terms and Conditions for details on purchase refunds and rules.

Sweepstakes Coins require a 1x wagering requirement, meaning you must wager the SC value once before those coins become "Redeemable SC." Unlike many real-money casinos, Lunar Luck applies a 100% contribution rate across all games, so every dollar-equivalent wagered on Slots, Table Games, or Live Dealer titles counts toward the 1x requirement. Remember that Gold Coins are generally for play only and are not redeemable. Sweepstakes Coins are "sticky" until played through. Always check time limits (e.g., 60 days for the welcome SC) and note that identity verification is required before any SC can be redeemed for prizes.

Lunar Luck accepts payments in U.S. dollars, and common card options include MasterCard and Visa. Deposits for purchases like the $9.99 package are processed immediately. For redemptions of Sweepstakes Coins to cash prizes, the platform follows redemption and payout rules that may include identity checks and processing timeframes. Minimum and maximum withdrawal levels depend on redemption thresholds (minimum 100 SC to request cash) and daily caps (max 2,500 SC per day). Large redemptions over $10,000 may require additional processing time, potentially up to 10 business days. Check the Payments section in our Terms for any updates and full details.

Verification is required before you can redeem Sweepstakes Coins for cash prizes. The KYC process typically includes submitting a government-issued ID, proof of address, and a facial scan or selfie. This ensures account security, prevents fraud, and supports compliance with sweepstakes and state rules. Verification must be completed before cashout requests are approved. If your account remains inactive for 12 months, coins may expire. If you have issues uploading documents, contact support via live chat or email and provide the requested documentation in the formats specified in your account dashboard.

Lunar Luck features a mix of popular slots, table games, and live dealer titles from a curated set of providers, including 3 Oaks, Booming Games, Evolution Gaming, Hacksaw Gaming, and Playson. All game types — Slots, Blackjack, Roulette, Video Poker, Craps, and Live Dealer — are available to play with both Gold Coins and Sweepstakes Coins. If you want a list of specific titles or to filter games by provider, check our games library for current offerings and updates. Game availability may vary by state, and the sweepstakes rules apply across all games.

Yes. Lunar Luck is built for mobile play on modern smartphones and tablets, with an interface optimized for touch and smaller screens. You can register, claim bonuses, play games, manage coins, and start redemption requests from your mobile browser. For the best experience, use the latest version of your device’s browser, and keep cookies and JavaScript enabled. If you experience performance issues on mobile, try clearing your browser cache, switching networks, or updating your browser. For persistent problems, contact support for device-specific guidance.

Lunar Luck uses industry-standard security measures to protect your information and transactions. This includes secure servers, encryption for data in transit, and account-level protections such as password requirements and verification steps. The KYC process adds another layer of protection for withdrawals. Never share your account password, and enable any available account security options. For specifics on data handling, retention, and privacy rights, consult our Terms and Privacy Policy.

If a game crashes or a transaction fails, first refresh the page and check your account balance and transaction history. Clear your browser cache, try a different browser, or switch devices. If the issue persists, take screenshots, note the time and game name, and contact live chat for immediate assistance, or email support@lunarlucks.com with details so our team can investigate. For deposit or purchase errors, do not attempt duplicate payments until you’ve confirmed the status with support. For persistent site-wide issues, follow any announcements in your account or via email.

Lunar Luck provides tools to help manage play, including deposit limits, session reminders, self-exclusion options, and account cooling-off periods. If you feel you need more support, we recommend using these tools and reviewing external resources. For more information on our responsible gaming features and how to set limits, check our responsible gambling resources. If you or someone you know needs immediate help, contact your local support services. Responsible play is a core part of the Lunar Luck experience.

You can reach Lunar Luck support via live chat for quick help, or by emailing support@lunarlucks.com for detailed requests. The FAQ section covers many common questions, but for account-specific issues, include your account email, a clear description of the problem, and any relevant screenshots or transaction IDs. This helps our team resolve your case faster. For urgent issues affecting withdrawals or verification, use live chat first, then follow up by email if requested. If you need legal or policy details, check the Terms and Conditions.